The software logs information that is useful for troubleshooting and historical purposes. Two types of logs are used by this software, internal component logs and protection plan logs.


Note: By default only summary information is written to a protection plan log file. You can change the configuration LogLevel setting for a protection plan to record more or less information.



Internal component Logs


These logs are specific to internal components of the software and are located in the installation directory as <internal component name>.log.


Two of these logs, aiq.log and aiqRemote.log, can be viewed from within the Archive Manager. The aiq log contains information pertaining to local plan execution. The aiqRemote log contains information pertaining to remote computer plan execution. To view the aiq log, select Local Plans, then choose its View Log action. To view the aiqRemote log, select Remote Computers, then choose its View Log action.



Plan logs


Each time a plan is run, its results are appended to a log file: <installation directory>\Logs\<plan name>.log. The most recent logging information can be found at the end of the file. By default only summary information is logged, but you can change the configuration LogLevel setting to record more or less information.


If a plan fails or completes with warnings, you should check its log file for details. For this reason, LogLevel=none is not recommended.


To view a protection plan log file, select the History action, then click the View Log link in the Result Details section.


The following statistics are written to the log file for each run of a folder and files protection plan:


  • "Total transfer time" - the amount of time it took to write the updated archive information to the store
  • "Directories processed" - the total number of directories processed by the protection plan
  • "Protected items" - the total number and size (in bytes) of files processed by the current run of the protection plan
  • "Protected data" - the total amount of data protected by the plan
  • "New files" - the number of new files since the last run of the protection plan
  • "Changed files" - the number of files that changed since the last run of the protection plan
  • "New and changed" - the amount (and percentage) of protected data that changed since the last run of the protection plan
  • "Factored" - the amount of data that was reduced in size by Adaptive Content Factoring
  • "Total stored" - the amount of data written to the Store for this run of the protection plan
  • "Data reduction" - the ratio of the total amount of new and changed data ("New and changed") to the total amount of data written to the Store ("Total stored") by the current run of the protection plan
  • "CCF ratio" - the ratio of all the data protected by the plan ("Protected data") to the total amount for data written to the Store ("Total stored") for this run of the protection plan
  • "Doubling time" - an estimated number of protection plan runs possible before the archived data becomes twice as large as the original dataset
  • "Common content" - the amount (and percentage) of common data subject to data deduplication
  • "Elapsed time" - the amount of time for the entire archive operation, including the total transfer time