DATASTOR Shield™ Server Backup for RDX

This product uses Alerts to provide status alerts of protection plans and disk cartridges used with the software. Alerts range from helpful reminders to error conditions regarding protection plan execution. When an Alert occurs the software will create a popup from the Windows notification area (also known as "system tray"). The popup will be visible for 7 seconds. Additionally, the Alerts page will contain the Alert that matches the popup. The Alerts button will change from a disabled view to "Alerts(1)". If more than one Alert is active the display of the Alerts button will change from 1 to 2 and so on.

The table below summarizes the Alerts that the software may display.

Alert - Import Cartridge

When the software detects a cartridge that was initialized by a second software installation an Alert will be generated instructing you to perform an Import operation on the cartridge. The Import operation will allow the cartridge to be available for protection plans to store data on the cartridge and to restore data from the cartridge. This Alert will be removed from the Alerts page when either the "Import", "Ignore", or "Eject cartridge" action is performed.

• Choosing "Import" will begin the Import operation.
• Choosing "Ignore" will result in an "Unusable" cartridge (when viewing the Cartridge page the Status column displays "Unusable". The cartridge will not be usable for archiving more files nor will the cartridge be usable for restoring files.
• Choosing "Eject Cartridge" will eject the cartridge with no action taken.

See the Help topic Importing a Cartridge for more information.

Alert - Cartridge Rotation Reminder

Using the Options page, you can configure the software to remind you to change cartridges by clicking on the "Remind me to rotate media" option. See Rotation tab for more information.

When it is time to rotate your cartridges the software will send a reminder in the form of an Alert. This Alert will be removed when the cartridge is ejected from the dock.

Alert - Cartridge is Read-only

The cartridge can be write protected by sliding a tab on the cartridge. When the tab is moved to the lock symbol the cartridge will be write protected when inserted into the dock.

When a write protected cartridge is inserted into the dock the software will generate an Alert. A write protected cartridge can be used to view and restore data but cannot be used to archive data. This Alert will be removed when the cartridge is ejected from the dock.

Alert - No supported dock detected

If the software is running without a supported dock connected to the PC an Alert will be displayed from the Windows notification area (system tray) for 7 seconds and as an Alert in the Alerts page. The Alerts button will be enabled. The software may not detect a dock if power is not applied to the dock or if Windows is not communicating with the dock. Refer to troubleshooting procedures for the dock if you believe you are receiving this alert in error. This Alert will be removed from the Alerts page when the software detects a valid dock.

Alert - Cartridge Low Free Space

If the available free space of a cartridge is below 10% and above 5% of the total capacity of the cartridge the software will post an Alert message. The Alert will be posted after a protection plan completes and anytime the cartridge is inserted if free space is between 10% and 5% of the total capacity of the cartridge. See the Help topic Cartridge Full for information on options if you reach a low free space condition. This Alert will be removed from the Alerts page when the cartridge is ejected from the dock.

Alert - Cartridge Full

If the available free space of a cartridge is at or below 5% of the total capacity of the cartridge the software will post an Alert message. The Alert will be posted after a protection plan completes and anytime the cartridge is inserted if free space is at or below 5% of the total capacity of the cartridge.  See the Help topic Cartridge Full for information on options if you reach a cartridge full condition. This Alert will be removed from the Alerts page when the cartridge is ejected from the dock.

Alert - Cartridge has Unsupported Format

The software will only archive to cartridges which are formatted with the Microsoft NTFS file system. If a cartridge is inserted which is not formatted with the NTFS format, the software will post an Alert. The cartridge will not be usable to store archives. You may eject the cartridge from within the Alert on the Alerts page. If you want to use the cartridge with the software you can click "Cartridge" in the left panel and click the "Cartridge Utilities" drop down and choose "Erase Cartridge". This process will erase all data on your cartridge. See Cartridge Utilities for more information.

Alert - Cartridge is Inconsistent - Store Missing

The software stores data on the cartridge in a "store". Additionally, a small file is written onto the cartridge with information about the cartridge and this software. If the cartridge is formatted outside of this software or if any of the data is deleted an Alert may be posted the next time the cartridge is inserted into the software. The Alert will state that the cartridge is inconsistent. That is, a store was expected to be found on the cartridge but was not found. You can choose to Repair or Eject Cartridge. Choosing Repair does not bring back the data that was originally archived to the cartridge. The Repair operation will allow the cartridge to be used with this software again. This Alert will be removed when the "Repair" or "Eject cartridge" are chosen.

Alert - Error Running Plan

If a protection plan cannot be executed an Alert may be posted listing some conditions that may be preventing the plan from executing. Such reasons include:

• The storage targeted by the plan is not available or is write protected.
• The storage targeted by the plan has 5% or less of free space available.

This Alert will be removed when a corrective action that solves one of the above items is performed.